How to Give a User Access to QC-Mobile
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written: 11/30/2024
last modified: 03/27/2025

User access to QC-Mobile is managed through the ERS 4.1, 4.2 or QC-CALC SPC 4.3 applications. This article covers the steps to give new and existing users access to QC-Mobile, group permissions for QC-Mobile, and managing user access through the QC-Mobile Settings application. Completing the steps below will require Administrator access.

Create a New ERS/QC-CALC SPC User with QC-Mobile Access

  1. Go to the Tools > Administrator > Permission > User Permission menu.
  2. Click the image.png Add New User button.
  3. Enter a unique username and password.
  4. On the next screen, set QC-Mobile Status to "QC-Mobile User".
  5. Select the Save button when finished setting up the new user.

    image.png

Give an Existing User Access to QC-Mobile

  1. Go to the Tools > Administrator > Permission > User Permission menu.
  2. If "Add to QC-Mobile" is displayed next to your user, click it to add your user to QC-Mobile.

image.png

Note: If the user is a Single Sign On (SSO) User, they can also be added to QC-Mobile. Their QC-Mobile username will be just the name portion without Domain\ appended to it, i.e. Prolink\jsmith will sign into QC-Mobile as jsmith.

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Group Permissions for QC-Mobile Access

If the user is a member of a User Group, make sure the Group has permission to access QC-Mobile:

  1. Go to the Tools > Administrator > Permission > Group Permission menu.
  2. Select your User Group and then click the Pencil Button image.png to edit the group.
  3. Go to the Privileges section of the Group Administrator window.
  4. Enable the appropriate permissions under "QC-Mobile Privileges".

ERS_Mobile_group_perm.png

Manage Users from the QC-Mobile Settings Application

The number of active QC-Mobile Users you can have is determined by your license. Administrators can manage user access to QC-Mobile through the QC-Mobile Settings application.

  1. Right-click the QC-Mobile Settings application shortcut icon and choose Run as Administrator.
  2. Under License Settings select Update Users.
  3. Use the Arrow buttons to add image.png or remove image.png users to QC-Mobile.

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Note: Users added to QC-Mobile can only be removed after 7 days, so be careful when adding users to QC-Mobile!

QC-Mobile User Limitations

There are 3 main rules or limitations for QC-Mobile users:

  1. Your QC-Mobile license determines the total number of users that can be logged into QC-Mobile.

You can check this in the QC-Mobile Settings Application by scrolling down to the License Settings section, as in the picture below. If the number of "Current Users" is less than the number of users shown in "License status", you have additional users who can be given access to QC-Mobile.

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  1. Each QC-Mobile user can be logged into QC-Mobile from a maximum of 2 devices simultaneously.

For example, a single QC-Mobile user can be logged into QC-Mobile from both their laptop and their mobile phone at the same time. If you attempt to login from a third device, QC-Mobile will give you an error message.

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  1. A user with access to QC-Mobile can only have their access revoked after 7 days.

Once a user is assigned as a QC-Mobile user, they can only be removed after 7 days (at midnight on day 7). After that, you can select Update Users under "License Settings" in the QC-Mobile Settings application to remove the user and assign a new one.

In the Update Users screen, you can see when each user was granted access to help you determine which users have been activated for 7 days or more.

To remove an assigned user, select the user in the Selected column and then click the left arrow button image.png.

To give a new user access to QC-Mobile, select the user under the Available column and then click the right arrow button image.png to move that user into the Selected column.

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