Maintenance Plans are software/validation upgrade and support plans that can be purchased and are
based on the amount of software and validation packages you currently own.
NOTE: If you are not in the medical industry, you do not require validation packages.
While a Maintenance Plan is in effect, you are entitled to any
number of FREE upgrades to your products as they become eligible for upgrades. Upgrades are defined as changes
to the major or minor version number and are enhancements to the
software (i.e. switching from version 3.0 to 3.1 OR from 3.0 to 4.0). Please note that products can only be supported and upgraded if they are within two versions of the current version.
The current minimum version that qualifies for support and upgrades is: 3.2
While a Maintenance Plan is in effect, you get unlimited support for your products
including phone, email, and website support. Without a Maintenance Plan in effect,
only email and website support are available.
NOTE: Email and website support are always FREE regardless of whether or not you
have a Maintenance Plan.
While a Maintenance Plan is in effect, you are entitled to 10% off the price of training and/or implementation.
Using our Feature Request screen, you get 5 times more votes when you purchase maintenance.
This allows you to put priority on the features Prolink is adding to our software.
** Only included with purchased maintenance
A Word About Updates
Updates are defined as changes to the revision
number and generally include small enhancements and bug fixes
(i.e. switching from 3.0.122 to 3.0.134). Updates
are always FREE regardless of whether or not you have a Maintenance